The 2011 World Conference on Disaster Management (WCDM) was held in Toronto on June 19-22. The theme this year was “Innovative Solutions for a Modern World.”
Me: “Coming from a background in crisis communications, I’m sure defamation is something you’ve had pretty in depth exposure to, especially in sort of a private sector way. I was wondering if you could give us some actionable insights into how small business or private owners might react to that sort of exposure online.”
Omar: “Well, I think you touched on it exactly there with your last few words there, is that they shouldn’t be reacting. In my opinion, and this is I think a benchmark in the communications industry, private sector should not be reacting to defamatory statements or statements that are affecting their credibility.
What they should be doing is acting proactively and mitigating the threat from the outset. So what that means is that they should be online, they should have a web presence, they should have blogs and Twitter and all those things that we see communications people talking about because the reality is if you wait until the crisis is there it’s already too late.
And we saw that for example with the BP British Petroleum oil crisis, where BP realized that after the oil spill everybody was talking about them on Twitter, everybody, and there was even a fake Twitter account parodying BP’s response (@BPGlobalPR – still active with 182,033 followers). They came to the party late. They showed up and they tried to provide their perspective, their point of view, and at that point, it was way too late. The community of people that were already there online weren’t willing to listen to them because it was so obvious that they had just showed up to try to influence things in a different way, whereas had they been involved in communicating with the public prior to this, well in advance of any sort of incident, then they may have had a different type of relationship and a different type of communication with the public.”
The G20 has proven a disaster for all parties involved, including the protesters, the City, and law enforcement.
Post-detention conditions and inappropriate conduct in facilities suggest more could have been done to prepare officers. Conduct of some officers suggest that the worst offenders were likely from outside of Toronto.
The cases of Emomotimi Azorbo and John Pruyn raises questions of competency and sensitivity among law enforcement during the G20 protests. Hundreds of police officers from across the province did receive this training in 2006, emphasizing vulnerability assessment for minorities and disabled populations.
Although many books have been published on the application of GIS in emergency management and disaster response, “GIS in Hospital and Healthcare Emergency Management” is the first one to bring together a comprehensive discussion of the critical role GIS plays in hospital and healthcare emergency
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text.
In today’s technology driven environment, failure to plan is planning to fail. This accessible reference provides emergency planners, operations managers, and hospital and health administrators, with the understanding and the tools needed to create emergency management and disaster preparedness systems that
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— R. Tom Sizemore III, MD, Principal Deputy Director,
Office of Preparedness & Emergency Operations,
U. S. Department of Health & Human Services
This site contains professional information about Omar Ha-Redeye.
Potential publishers, editors, reporters, recruiters, clients and employers are encouraged to contact him at omar [at] FleetStreetLaw [dot] com.